Getting in touch
Courier King, Tampa, Florida. Replies within one business day.
Booking a delivery
What does $25.99 cover?
The delivery and the first ten miles. After that it is $2 a mile, which goes to the driver in full. You see the total before you commit — there is no estimate that turns into a different number later.
When am I charged?
Not when you post. The card is authorised then, and only charged once a driver takes the job. If nobody takes it, the authorisation is released.
Can I cancel?
Before a driver takes it, free. Once a driver has taken it and is on the way there is a $9.99 cancellation fee, almost all of which goes to the driver — they have already turned down other work and started driving.
The driver arrived and it wouldn't fit.
You are refunded everything except a $10 trip fee, which goes to the driver for the journey. The driver has to photograph the item for this, so it cannot be used to get out of a delivery that would have been fine.
Something was damaged.
Both sides photograph the item at pickup and at drop-off. Write to us with the delivery reference and we will look at both sets.
Driving
What do I keep?
Every mile beyond the first ten, in full, plus the rest of the fare after a flat $5 platform fee and the card processing cost. The amount you keep is on the job card before you take it.
How long does the application take?
The background check is ordered only after a person has reviewed your application, and usually comes back within a few days. You can see where it is at any time from the app.
Why can I only hold two jobs?
So a customer is not waiting behind three other deliveries they cannot see. Finish one and the next slot opens.
Why does it need my location?
Only while a job is active, so the customer can see you coming. It stops the moment you go offline, and going offline deletes the last position held.
Your account
I am not getting the sign-in code.
Codes expire, and there is a short wait between requests to stop them being used to hammer a number. Wait for the timer and ask again. If it still does not arrive, write to us — do not create a second account, because your deliveries are attached to the first.
How do I delete my account?
In the app: Account → Delete your account. It asks twice, and it refuses while a delivery is in progress. What is kept afterwards, and why, is set out on the privacy page.